This page will be updated daily and kept current during this ever-evolving situation.
We are diligently following guidance and best practices from the Centers for Disease Control and Prevention (CDC) and providing options to help employees modify how they work, including flex scheduling and remote work wherever possible.
Here are important updates regarding our operations:
Holiday Shipping Timelines
Thank you in advance for your patience as we all work hard to deliver your order in a timely manner.
- Buying as a Christmas gift? We encourage you to purchase products as soon as possible to have the best chance of arriving before Christmas.
- We cannot guarantee delivery by Christmas because of a Nationwide shortage of trucks and drivers reported by all national shipping carriers.
- Further, surges in online orders due to COVID-19 and holiday gifts are also contributing to Nationwide delays.
- Please allow up to 7 business days for us to process your order.
- Once the shipping carrier has picked up your order, you will automatically receive a shipping confirmation email with your tracking number.
- Shipping timeframes can range from 7-14 business days via third party shipping carriers.
- Most orders will arrive within 7 business days after you receive your shipping confirmation.*
- Further shipping delays caused by local disruptions are also possible.
Out of Stocks
- The most current and up-to-date information regarding back in stock dates can be found on the product detail page. If there is no date posted it means we do not yet have a date confirmed.
- Sign up for email notifications for any out of stock items and be alerted whenever inventory returns.
- We do not accept phone reservations or prepayments for any out of stock products.
- Any back in stock date posted is an estimate based on the current situation and therefore not guaranteed.
- Quantities will be limited and will be available on a first come first served basis.
Our Customer Service team members are working remotely and are available for existing order inquiries at 1-385-255-9025 or by email.
Customer Service is available Monday-Friday from 9am-5pm (Mountain).
* Within the Contiguous United States.