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Shipping Policy

Free shipping* is limited to the 48 contiguous United States. We do not ship to Canada or Mexico.

  • Once your order is received and processed, in-stock items are normally shipped within 3 business days.

  • Once your order has shipped, you will receive an email confirming the details of your shipment including the freight carrier's name, contact information, and tracking number.

  • Most orders will be delivered in 5-7 business days.

  • In advance of delivering your machine the freight company will call you to schedule a time for delivery.

  • Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because carrier may have to transfer to a local carrier.

  • Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, weekends and DiamondbackFitness.com will not ship certain products into protected areas.

  • Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing.

  • Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability as well as the freight carrier.

  • Your machine will arrive in an oversized box that is banded to a pallet.

  • Certain remote and difficult delivery locations within the United States may incur additional shipping charges. We will contact you after purchase if this applies to your order to discuss options.