Shipping Policy

Free shipping* is limited to the 48 contiguous United States. We do not ship to Canada or Mexico.

  • Once your order is received and processed, in-stock items are normally shipped within 3 business days.

  • Once your order has shipped, you will receive an email confirming the details of your shipment including the freight carrier's name, contact information, and tracking number.

  • Most orders will be delivered in 5-7 business days.

  • In advance of delivering your machine the freight company will call you to schedule a time for delivery.

  • Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because carrier may have to transfer to a local carrier.

  • Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, weekends and will not ship certain products into protected areas.

  • Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing.

  • Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability as well as the freight carrier.

  • Your machine will arrive in an oversized box that is banded to a pallet.

  • Certain remote and difficult delivery locations within the United States may incur additional shipping charges. We will contact you after purchase if this applies to your order to discuss options.

Available Shipping Options

1. Curbside Delivery (100% Free)

With this option, the freight driver does not assemble the product and will not deliver it inside your dwelling or up/down any stairs. Free shipping offers are limited to the 48 contiguous United States. For shipping costs to other locations, please contact us via phone or email for a quote.

2. White Glove Delivery (Premium Option)

Diamondback’s White Glove service is a quick and easy solution for in-home delivery, assembly, and packaging removal. Our White Glove professionals will deliver your item to any room in your home, fully assemble and test each piece of equipment, then remove any packaging or debris. The cost for White Glove service is $249 for bikes and $349 for ellipticals.