Contact Us

Have a Question?

Please visit our Diamondback Fitness Help Center to find the answer to your question.

Need Help with Parts or Service?

If you are contacting us regarding parts or service, we will need the following five pieces of information to serve you:

  1. Model of the unit (510Ic, 1280Ef, etc.)
  2. Serial number (Typically located at the lower back of the machine)
  3. Date of purchase (including a copy of the proof of purchase)
  4. If you are the original owner
  5. If you live in the United States or Canada

Please use this form to request parts & service.

Contact Methods

For all Canadian inquiries, please contact Progressive Sales Canada at 905-625-5196 or email at


Diamondback Fitness
13702 S 200 W, Suite B-7
Draper, UT 84020