Free shipping* is limited to the 48 contiguous United States excluding Martha's Vineyard, Nantucket and other remote locations. We do not ship to Canada or Mexico.
Shipping to Hawaii and Alaska can be arranged by calling our customer service department at 1-385-255-9025 Monday-Friday from 9am-5pm (Mountain). Additional shipping charges will apply.
How It Works
Please refer to our COVID-19 page for the current estimated shipping timelines.
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Once your order is received and processed, in-stock items are normally shipped within 2 business days.
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Once your order has shipped, you will receive an email confirming the details of your shipment including the freight carrier's name, contact information, and tracking number.
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Most orders will be delivered in 5-9 business days within the Contiguous United States.
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In advance of delivering your machine the freight company will call you to schedule a time for delivery.
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Destination times vary depending on weather, distance, and accessibility to your city. Some cities, including lower-populated areas, may require additional time because carrier may have to transfer to a local carrier.
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Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, holidays, weekends and DiamondbackFitness.com will not ship certain products into protected areas.
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Your shipment leaves our dock in perfect condition. Upon arrival, please inspect for damage and incorrect quantity before signing.
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Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability as well as the freight carrier.
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Your machine will arrive in an oversized box that is banded to a pallet.
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Our free curbside shipping option (limited to the 48 contiguous United States excluding Martha's Vineyard, Nantucket and other remote locations) delivers your machine right to your driveway or front of your residence.
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If a Product requires shipment, delivery or transport to an area that is not within a Diamondback Fitness distribution area, it is the purchaser’s sole responsibility to pay any fees associated with the servicing of that product.
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It is your responsibility to get the product into your home. The freight driver does not assemble or help bring the product into your home or up any stairs.
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Certain remote and difficult delivery locations within the United States may incur additional shipping charges. We will contact you after purchase if this applies to your order to discuss options.
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Refused shipments and all orders cancelled after the product has shipped will be subject to the return freight charges. Once we receive the product back in our warehouse your refund will be given minus the cost of the return shipping.